[Resolved] Ibibo Group / Goibibo — refund of amount

VivekBachhuka

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401101

Dear team,

My name is vivek r. Bachhuka & wanted to lodge complaint against goibibo for doing fraud activities. I was trying to book railway ticket on 7th november 2017, but due to certain reason amount got deducted from bank account but not got confirmation of booking. After speaking with executive on 8th november 2017, i came to know that the transaction got failed.

Today on 10th november after speaking with customer care executive mr. Shailesh kumer (Sr. Executive), i was hearing standard replied like as per company policies, amount will be refunded within 5-14 working days. I want to ask why taking such a long time refunding amount if they are have all the details. Mr. Shailesh is neither able to connect me to with the higher authorities nor able to provide date of refund from finance team.

Are they running a business to earn revenue from interest with customers money?
Now a days, neft/rtgs/imps are occurring which takes max. 2 hrs to transfer amount, then why such a long time?

Its almost 2 working days from the date complaint but still no progress.

For the proofs, you can verify with below mentioned details:
1. Call recording dtd 8th november 2017 9.50 am
2. Request id no. 17100584
3. Call recording dtd 10th november 2017 5.26 pm (Number:[protected]

My registered number is [protected]. Feel free to contact in case of any further details required.

Was this information helpful?

No (0)

Yes (0)

Dec 16, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Ibibo Group / Goibibo Customer Care's response Hi Vivek,

Greetings from Goibibo

This email is in reference to your above booking id TRNA1HJ00Z7JM9.

Please be informed that we are working on your concern raised and will share the update shortly.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 11, 2017

Ibibo Group / Goibibo Customer Care's response Hi Vivek,

Greetings from Goibibo

This email is in reference to your above booking id TRNA1HJ00Z7JM9.

We have processed the refund and the refund will be credited in next 5-14 business days.

For further queries feel free to write us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Nov 11, 2017

Updated by VivekBachhuka Dear Singh,

Now you are speaking like your customer care executive that "the amount will be credited within 5-14 business days".

I think you have not gone through the complaint properly. My complaint was regarding long TAT period for refund even though having all proofs.

Request you to understand customers problem which he is mentioning and revert accordingly instead of reverting standard replies.

Regards,
Vivek Bachhuka

Nov 15, 2017

Updated by VivekBachhuka Dear Team,

It's harsh to inform that despite of several complaints, still the amount had not been refunded.
We have received ARN number from your team which is not valid. We have asked my bank official to check transaction with ARN, but we have not found any transaction.

It's been height of fraud activities. If you want money then let us know such that we can provide it as a charity instead of doing frauds and misguiding customers.

Please look into it on a serious note.

Regards,
Vivek Bachhuka
[protected]