Ibibo Group / Goibibo — refund of full amount of money against flight cancelled

Sabyasachi Patnaik

from Delhi, Delhi

Address:

Plot No. 164 Nigamananda Nagar Lane 1 Bhubaneswar 751010, Khordha, Odisha, 751010

My pnr no. Lh22uc, ihbb8m, s8d4qx, m8p85r stands cancelled. The flights are cancelled. It was a two way journey. I want full refund of amount of money of rs 20769. I do not see any costumer support from goibibo. As per airline policy the amount should get refund in full to my account. No such information is being passed to do. I do not have other plans to reschedule or change the date. Hence the refund should be done in full.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 28, 2020

Updated by Sabyasachi Patnaik The Message Received is due to the Flights Cancellation the amount will be kept in Credit Account and will not be refunded. The amount can be used in future till September 2020 for future bookings. Such things are against the constumer knowledge from past and are unethical. I do not have further plans to go and I am not a frequent traveller. The agency GOIBIBO should refund the full amount as per policy i.e. on flight cancellation.

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Comments

Ashvin Singh

from Powai, Maharashtra

Due to lockdown in India because of Covid 19 IRCTC Cancel all tickets. When IRCTC send message of full refund will be credited then why Goibibo deduct 42RS from the amount? Kindly take action against Goibibo because unnecessary deduction is not fair at all. Kindly check and take necessary steps against Goibibo.