Ibibo Group / Goibibo — refund of international ticket. | |||||
Hello, I had cancelled a International sector Chicago Mumbai for the 10th Dec 2017 in November 2017. PNR number is TUAAG7SD0. PNR : UGFUOH Passenger Name : Nirmala Muralidharan. the refund has still not been processed till date for last 4 months and there is false assurance of the money already transferred last week and the latest being today that it will be transferred in 5-7 working days. I spoke to Jetairways airlines directly and they told me that the maximum cancellation charges is Rs 8000 only Even after disputing so much, the amount which goibibo agreed was 12, 175 and suddenly today I receive the amount which will be transferred is Rs 10, 184.00 The total amount I spend was Rs 34, 273.00 Rs 22, 098 is towards cancellation which is complete cheating and fraud. I need an immediate help from your side for the refund amount to my account through which the booking was made the customer care is complete cheat as everytime the reason is different for delay. I am attaching a the emails sent from them on Feb 26th and 11th march showing two different figures and automatic message which is coming from November 18th till date. Also the Airlines wants to share the customer bank statement etc which is against the rules. On Sun, Mar 11, 2018 at 10:59 PM, wrote: Dear Nirmala, Your refund request for following transaction is being processed and the money should reflect in your account within 5-7 business days. Transaction ID: GOFLI015be[protected] Refund Amount 10684.00 Merchant: www.goibibo.com Please quote your reference id: [protected] for any future communication. Thanks and Regards, PayU on behalf of www.goibibo.com Date: Sun, Jan 7, 2018 at 5:05 AM wrote Dear Nirmala, Your refund request for following transaction is being processed and the money should reflect in your account within 5-7 business days. Transaction ID: GOFLI015be[protected] Refund Amount 12175.00 Merchant: www.goibibo.com Please quote your reference id: [protected] for any future communication. Thanks and Regards, PayU on behalf of www.goibibo.com Was this information helpful? | |||||
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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