[Resolved] Ibibo Group / Goibibo — refund of my cancelled bus ticket

 
1 Review
 sathya1959 on May 25, 2018
I have booked bus tickets for 5 persons from chennai to trivandrum on 16th may 2018 to travel on 18th may 2018. The same was cancelled on 16th may itself through customer care.
Payment amount through debit card net banking for rs. 8580
Invoice no ; but[protected]
Tktno: rbn63b37bq
Contact no [protected]
Booking id gobusa16dac775e
Hsn/sac number9985
Complaint marked as Resolved Jul 2, 2018

Complaint Status


[May 26, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 27, 2018
Dear Mrs. Suprabha

Greetings from Goibibo.com

This is regards to refund query against your booing id: RBN63B373BQ

Inconvenience caused is deeply regretted. Please be advised that we are investigating your case so please give some time until Monday Eod.

We will appreciate your patience in this matter.

Thanks & Regards
Ajay Kaushal
Customer Delight
Contact- [protected]
Available Till Thursday from 11.00 PM To 06.00 AM
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 29, 2018
Dear Mrs. Suprabha

Greetings from Goibibo.com

This is regards to refund query against your booing id: RBN63B373BQ

Please be advised that we have initiated the refund and the same will reflect into your account in 5-14 working days.

We will appreciate your patience in this matter.

Thanks & Regards
Ajay Kaushal
Customer Delight
Contact- [protected]
Available Till Wednesday from 11.00 PM To 08.00 AM
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 31, 2018
Dear Mrs Suprabha

Greetings from Goibibo.com

This is regards to refund query against your booing id: RBN63B373BQ

Please be advised that we have successfully processed the money int your account. Please find the screenshot of the same.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 8580.00 SUCCESS [protected]:12:27 [protected]:12:27 NA
[protected] [protected] [protected] refund 7365.00 success [protected]:03:49 [protected]:48:06 NA

We hope that this has been now resolved up-to your satisfaction.

We thank you for being patient with us.

Thanks & Regards
Ajay Kaushal
Customer Delight
Contact- [protected]
Available Till Wednesday from 11.00 PM To 08.00 AM
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    Ibibo Group / Goibibo - refund of my cancelled bus ticket