[Resolved] Ibibo Group / Goibibo — refund of my money against hotel booking cancellation | |||||
I booked hotel kings park at kodaikanal on 21 september 2017 2.48 pm online under 100% refund policy if canceled prior to 1 day in advance of stayed. My check in time was 24 october to 26 october. Now somehow due to some reason i cancelled booking (Htlredvm8u) of above hotel on 14 october 2017 12.29 pm with ticket received 16253347 from goibibo. But after 14 october to till 4/11/2017, i tried several times to get my refund back of 3000 rs. But goibibo emailed me that after long conversasation at end the hotel declined to give the money back. Now i lost my money due to goibibo with also hotels own wish. So please look in this matter. I dont know what now how to fight against such goibibo and hotel in this case. I am stay in borivali. Was this information helpful? | |||||
Dec 6, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 04, 2017 Ibibo Group / Goibibo Customer Care's response Dear Hiren, Greetings from goibibo. This email is with regards to booking Id : HTLREDVM8U. We regret the inconvenience caused. As discussed with you on call we completely understand your raised concern & assure you that we are working at priority. We will keep you posted with the update. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. Your cooperation is solicited. Thanks and regards, Piyush Sood Customer Delight Contact:[protected] Verified Support Nov 04, 2017 Ibibo Group / Goibibo Customer Care's response Dear Hiren, Greetings from goibibo. This email is with regards to booking Id : HTLREDVM8U. We would like to inform you that refund has been processed from our side. Bank reference number:[protected] Refund Amount: 2357.00 Gocsh refund: 913.0 We are glad that your query si resolved, Kindly liaise with your bank for any discrepancy. Please feel free to write us. We are just an email away. Thanks and regards, Piyush Sood Customer Delight Contact:[protected] | |||||
 1 Comment | |||||
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I got my refund confirm sms and email from ibibo, thanking you consumer court and GOIBIBO.
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018