[Resolved]  Ibibo Group / Goibibo — refund of non-materialised payment to big basket from my airtel wallet

Address:390004
Website:Ibibo web

I had tried online payment to big basket against my order no. Mvdvo[protected] from my airtel wallet on 03.12.2017. An amount of rs. 4648/- was debited from my airtel account as reflected in transaction history id[protected], which also mentions "payment made at ibibo web". However, at the time of delivery of items ordered by me to big basket, the next day, i. E. 04.12.2017, i was made to pay cash as my online payment had not materialized. The amount is not refunded back to my airtel account nor is it showing as balance in my big basket account. I request you to please arrange the return of amount which was not put to use after getting deducted from my account, immediately, as it's already a month since the transaction take place..
Thanks
S. H. Naidu
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Feb 6, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mr.Naidu, ,

Greetings from goibibo.com

We completely understand your raised concern but please be informed that the payment is not processed through us.

It has been captured or processed through PayU which used to be a part of IBIBO Group, but now is a totally different entity.

Would request you to kindly raise your concern at [protected]@payu.in for further clarification over the charged payment.

We hope this clarifies.

Regards,
Peter Sampat
Customer Delight Goibibo
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