[Resolved] Ibibo Group / Goibibo — refund of ticket

FatimaRadiowala

from Raipur, Chhattisgarh

Address:

Udaipur, Rajasthan, 313001

"your refund request of rs 1430.00 against proposal no: [protected] received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days."

I received this message from the company and have still not received the refund. The ticket was dated 24th dec 2108. Get me the details and the customer care section isn't responding. Please get things in place.

Please take action asap.

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Mar 31, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

Ibibo Group / Goibibo Customer Care's response Dear FatimaRadiowala,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Feb 28, 2019

Ibibo Group / Goibibo Customer Care's response Dear FatimaRadiowala,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support:
Within India:[protected] /[protected]Calling From Abroad: +91-[protected].
You may connect with Goibibo directly to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo