[Resolved] Ibibo Group / Goibibo — refund on my hotel booking

avinashsagar7

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560029
Website:	goibigo

I had booked hotel in hotel mandakini jaya intrenational on 29 june to 30 june while i was making payment it deducted thrice i had registrated my complaint on same day they said they gone refund my money within 4 days to 14 days after 14 days i had made complaint again they registrated my complain they will refund my amount for two excess booking that is 2046 the room was on 1023 on that day i still didnt get anything please refund my money

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Aug 27, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi avinashsagar7,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.