Ibibo Group / Goibibo — refund payments

Address:State-Punjab

Respected sir, i booked an international hotel from goibibo. I can cancel my booking without any charges before 06.06.2020 as per the booking policy. This payment should be credited to my bank account as per the booking policy instructions.
In this regarding, i contacted many times to goibibo customer care no [protected]. But gobibo says, your payment will not be credited to your bank account. They want to put my money into goibibo's credit shell.
I don't want any kind of credit shell. I want to take my full payment in my bank account (Mode of payment)
This is because under the goibobo and hotel policy at the time of booking, all bookings will be refunded to the customer's bank account after the booking has been cancelled before the respective date.
I much need this money now. Later, these rupee (Credit shells) will not be use to me.
I made 4 booking. Detail is below:
Goibibo booking id-
1) htl8n7zhb7
2) htluebwlv8
3) htl4pmdwsd
4) htlfbfbprb
My registered email:- [protected]@gmail.com
Mobile:- [protected]
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
May 15, 2020
Updated by gps dodra
Any-one did not solve my problem till now.
May 23, 2020
Updated by gps dodra
----Reminder----
Please Solve my Problem

Respected Sir, I booked an international hotel from Goibibo.
My Goibibo Ticket no is 31551103.
I can cancel my booking without any charges before 06.06.2020 as per the booking policy.
This payment should be credited to my Bank account as per the booking policy instructions.
Regarding Above Ticket Goibibo Supervisor call me on 19.05.2020 at 18:51-19:03 (from [protected] to [protected]).
He Said "Once you cancel the booking, ". When money is credit in the wallet, then we will put it in your bank account.
After their assurance, I gave my consent to cancel. They cancelled all my bookings and put the money in my wallet.
So, under the assurance given, Please deposited my all money in my bank account as soon as possible. Because I am in emergency need of this money medically.
Otherwise these rupees will be of no use to me later.

Total Rupees: 17287+4294= 21581/-

Detail is below:
Booking Registered
Mobile no: [protected],
Email:- [protected]@gmail.com
Total= 17287 R.S.
Goibibo Booking ID-
1) HTL8N7ZHB7
2) HTLUEBWLV8
3) HTLFBFBPRB

Booking Registered
Mobile no: [protected],
Email:- [protected]@gmail.com
Total = 4294 R.S.
Goibibo Booking ID-
HTL4PMDWSD
May 30, 2020
Updated by gps dodra
Respected Sir, My problem did not solve till now. Please solve my problem as early as possible.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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