[Resolved] Ibibo Group / Goibibo — refund provided is incorrect

Prashant Jayant Kamath

from Pune, Maharashtra

Address:	Gurgaon, Haryana
Website:	www.goibibo.com

Date of incident: aug 6 2017
Booking id ixmb86jb

Address: ibibo group, 5th floor, good earth city centre, sector-50, gurgaon -122018. (India)

I had booked a ticket from mumbai to dubai from goibibo website. For certain circumstances i cancelled my ticket.

The amount mentioned for the refund by goibibo after airline fees and goibibo fees were
5734+9507.12 = 15241.12

But the amount refunded us 12887 only. I am following up with go ibibo from august17. Today is january 18 and i have still not received the 2354.12 amount.

They have sent a below a airline cutoff which they say that it iws matching to the refund. This was neither intimated not it was been said over any previous mail.

Hope strict actions to be taken with these service industries

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Mar 7, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Ibibo Group / Goibibo Customer Care's response Dear Prashant,

Greetings from Goibibo.com

This is in regards to your Booking id - IXMB86JB

We do apologize for the inconvenience caused.

Please be informed that we are rechecking the refund break up and calculation.

You are requested to wait until Tomorrow EOD, We'll update you on this.

Meanwhile, You are requested to share the screenshot of the calculation you received so that we can do the needful accordingly.

Awaiting your response to this query.

You can write us back to [protected]@goibibo.com

Regards
Chaman Luthra
Customer Delight Team

Verified Support

Feb 04, 2018

Ibibo Group / Goibibo Customer Care's response Dear Prashant,

Greetings from Goibibo.com

This is in regards to your Booking id - IXMB86JB

We do apologize for the inconvenience caused.

Please be informed that we have further investigated and found that a refund was processed from our side, However, it has been denied by your bank.

Hence, You are requested to share a scanned copy of a canceled cheque and photo ID proof so that we can further check and process a manual refund.

Awaiting your response to this query.

You can write us back to [protected]@goibibo.com

Regards
Chaman Luthra
Customer Delight Team

Feb 05, 2018

Updated by Prashant Jayant Kamath Mr Luthra,

This is to inform you that I am getting multiple inputs from your team. Customer care people say that the refund of 12887 which was provided earlier is correct.
Now a new input from your side that the bank denied the payment.

This is an alarming situation for your team is having incorrect records just denying or escaping from the customer complaints and refunds.
Pls make sure that your team is known with the proper process and can accumulate the details when customer is awaiting.

For the cancelled cheque and photo ID proof(driving License) I have shared the details via mail address [protected]@goibibo.com