[Resolved] Ibibo Group / Goibibo — Refundable ticket - high cancellation charges

ashmitadas

from Hyderabad, Telangana

Address:	Visakhapatnam, Andhra Pradesh, 530003
Website:	Goibibo

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me over phone cancellation charges will be Rs. 5000/- plus. While protesting, he told the above charges which are written in 2nd page of the ticket.
But for refundable ticket, cancellation charges Rs.(649 + 3830)/- i.e. Rs.4479/- is very high wherein it was showing refundable ticket.
My protest is to refund me by deducting Goibibo fee plus Max another Rs.1000/- as penalty. So maximum cancellation charges should be Rs.1649/-.
I am taking Air tickets regularly from Goibibo site and being a regular customer huge cancellation charges should not be there.
Requested to refund my amount deducting Rs.1749/-

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May 30, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ashmita,

Greetings from Goibibo!

This mail is with regards to Booking Id: TUA2TXM82

We regret the inconvenience caused. Please allow us sometime as we are getting this checked from the relevant team. We will revert you soon on this.

We appreciate your patience.

Thanks & Regards,
Parul Yadav
Customer Disputes
Contact:[protected]

Apr 28, 2017

Updated by ashmitadas Now Goibibio has registered my service request under international Flights for cancellation and refund fee/charges under their service request no. 10052038 dtd 28/04/2017.
But my request to give me the justice and refund me the amount with minimum cancellation fees as the ticket was purchased under refundab;e category.

Verified Support

Apr 29, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ashmita,

Greetings from Goibibo!

This mail is with regards to Booking Id: TUA2TXM82

Please be informed that we have processed the refund of INR 939 from our end, the same will be credited into your account in next 5-14 working days.

Please let us know once the refund is reflecting into your account.

Thanks & Regards,
Tushar Kaushik
Customer Disputes
Contact:[protected]