[Resolved] Ibibo Group / Goibibo — refusal of booked room

jagajilly

Address:

Gorakhpur, Uttar Pradesh

Sir,
I have booked a room in oyo 26917 rc residency hotel of gorakhpur for january 9, 2020. You have sent me the confirmed voucher also. Booking id is htlm5udq62 and the pnr no is 0062655. Date of booking was 28th december 2019.
But when i reached the hotel on 9th january evening at 6 p. M they refused me the room saying the booking money was not enough. I have booked a room with breakfast and have remitted the money you have demanded. Since i was tired (I am a senior citizen aged 71) i took another hotel. I was unable to inform you till now because i was on travel for most of the days.
Kindly enquire into this matter and refund my remitted money
Yours faithfully,
Dr. Satheesh babu

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Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Jagajilly,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have initiated the full refund of the booking amount in your mode of payment and same will be reflect in your account in next 5-14 working days.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care

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Comments

Yashvardhan Biyani

In their cancellation policy, its mentioned that goibibo charges are Rs. 300 per passenger, whereas on cancellation, in refund breakup, they have charged Rs. 581 per ticket. This looks like an anamoly. Request you to go through it with the help of attached pictures.