[Resolved] Ibibo Group / Goibibo — regarding hotel booking | |
I booked a hotel on goibibo. My goibibo hotel booking id is htlyu5satv. I booked a room for 3 adults and on contacting with the hotel front desk i came to know the following shocking truths : 1. Only 1 double bed is provided whereas we were promised of an extra bed along with a double bed. 2. We paid 23387 and the hotel staff confirmed that they received a payment of 21660. So where did the remaining money go? Was this information helpful? | |
Mar 3, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ankita Nasipuri, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDYU5SATV. We checked booking details and observed that post your consent, the case/issue was resolved, as the hotelier provided mattress and there was no further issue. For any clarification, please revert on the Ticket #26196510. Assuring you best of our services. Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Date 27-12-18, time 17.45