[Resolved] Ibibo Group / Goibibo — regarding the flight booking from hyd to maa | |||
On 18th on june i was trying book flight in goibibo from hyd to maa for 22 june, i selected the flight and i paid money through the upi (Tez). My amount got deducted for which i ave proof but i did not receive any ticket info. I waited for 1 hour as suggested by goibibo but after that i tried contacting their support team on the very same day 18th june. They log one request for my issue for which the number is [re:[#2368950]] Some support person mailed me saying they regret for the inconvenience and he gave me 2 choices either to book ticket with the same amount which they have received or to get the refund back. He mailed/messaged me all this by 19 june morning 6 am. I was not awake that time so as soon as i woke up around 7:30 am i replied to their chat saying to book my ticket. 19 june the entire day i followed them but there was no response, finally i had to book another ticket as it was urgent for me, then i sent a mail to the team asking for refund and still there was no response. All their support numbers are automated voice system hence i am unable to get any update on my issue. Kindly help me to refund my money and bare the charges for the inconvenience. Was this information helpful? | |||
Jul 30, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 Ibibo Group / Goibibo Customer Care's response Hi Priya, Greetings from Goibibo We would request you to please share the Booking details so that we can get this checked further. We await your response. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Fri & Sat) Verified Support Jun 29, 2018 Ibibo Group / Goibibo Customer Care's response Hi Priya, Greetings from Goibibo We would request you to please share the registered email and phone number so that we can close it. We await your response. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Fri & Sat) | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Thanks for the response . As i have already mentioned I do not have any PNR /Ticket booking details as after payment i did not receive any .
Below are the details i can provide you :
Site : Goibibo
date of booking :18th June
Date of Journey : 22nd June
Fight Chosen: Trujet:2t-425
time: Hyd:7:50am to MAA:925 AM
Payment mode : UPI (TEZ)
For further query please refer to the photos which i had attached earlier .