[Resolved]  Ibibo Group / Goibibo — request a refund : amount debited while flight booking but not refunded

I tried to book a international flight ticket. The amount was debited from my account, but the ticket was not processed. The debited amount is still not refunded.

Value date transaction reference no. Description debit credit transaction date
[protected] 030posb18142a7ab visa purchase[protected] ibibo group private li aed gurgaon in aed 605.47 0521 613.04
Was this information helpful?
No (0)
Yes (0)
Jul 17, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jun 09, 2018
Updated by Pubarka Deka
MOBILE NUMBER USED FOR TRANSACTION : +[protected]
EMAIL ID FOR CONTACT : [protected]@GMAIL.COM
Verified Support
Jun 09, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mr Deka

Greetings from GoIbibo.com

This is in regards to your complaint raised

We would request you to please help us with the registered email or the mobile number in order for us to locate your missing payment against the failed booking.

The last transaction made through the given email address ([protected]@Gmail.Com) was an Indigo Booking Dehra Dun to Dubai via Delhi dated for 22nd June booked for Mr Pubarka Deka. The booking was made on 20th May 2018.

Awaiting your response.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM
Verified Support
Jun 10, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mr Deka

Greetings from GoIbibo.com

This is in regards to your complaint raised

We would request you to please help us with the registered email or the mobile number in order for us to locate your missing payment against the failed booking.

The last transaction made through the given email address ([protected]@Gmail.Com) was an Indigo Booking Dehra Dun to Dubai via Delhi dated for 22nd June booked for Mr Pubarka Deka. The booking was made on 20th May 2018.

Awaiting your response.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM
Verified Support
Jun 10, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mr Deka

Greetings from GoIbibo.com

This is in regards to your complaint raised

We are going ahead to close the case for now due to no response on the same. However, you can reopen the same anytime just bye replying to it.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM
Complaint comments 

Comments

I tried to book a Hotel RUDRA Residency Pune. The amount was debited from my STATE BANK INTERNATE BANKING A/c.3307ending account, but the ticket was not processed. The debited amount is still not refunded.

Value Date :7Jun2018 Time :19:45 Amount Rs.882/-
Transaction Reference No.IGADRKKWX3
IBIBO WEB PRIVATE LIMITED

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5114
    Pending
    0
    Resolved
    1765
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information