Ibibo Group / Goibibo — request id ref no[protected]... booking ref no - p8dkl4

Address:

D-130 GROUNDFLR BACK SIDE NR CHHOTE, SAHIBJADA GURUDWARA FATEH NAGAR, TILAK NAGAR SO WEST DELHI(W) DELHI, New Delhi, Delhi, 110018

Dear san,

I have registered the complaint against ref no[protected] for pre pond return flight schedule sydney to india (New delhi) of my real brother.

After so many communication with goibibo, their executive always misguide us regarding change in schedule of the said ticket. (Booking ref no - p8dkl4)

They juct make customer fool and misguide by asking that pls confirm the details of flight availability from qantas airlines for the needful as they cant search flight availability. While as per qantas executive all details are available with goibibo as well but they ignore the same.

Even after we had confirm the details of flight qf127 - cx695 dt 21.11.19 to goibibo executive then your executive said they can't change the details as we have earlier change the flight details against the same. And advice to process the same through qantas airlines due to already change in flight details earlier and they are unable to do the changes regarding the same. While qantas airlines executive said their is no any issue existing in changing in flight detail and same will be change through goibibo it shows the goibibo people make their customer fool and misguide his customer. Qantas executive also advice us to take up the matter with senior authorities so that issue may be resolve and also take conference call with them.

At last i have called at least 6-7 time to goibibo customer care no, after confirming the call all details no body pic the call for solution and all is vain.

They totally create harassment to the customer mentally as well as financially. They are unable to provide the re-schedule details like payment, timing or flight

I request you to kindly look in to the matter and confirm on very priority basis.

Want to pre pond of return flight ticket in the month of nov 19 preferaly 21.11.19 & 22.11.19

Booking ref no - p8dkl4
Passenger name - manpreet singh
Qantas airways
14 jan 2020 sydney to india (New delhi)

Thanks & regards
Jaspreet kaur
[protected]