[Resolved] Ibibo Group / Goibibo — Reversal

kamana singh

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400055
Website:	Goibibo

Dear team,

I have booked hotel Royal garden at Juhu on dated 5 Feb 2016 through go ibibo and in next 5 min have cancelled the booking and claimed for the refund.

And the reply received from the Goibibo was the reversal is not possible which can't be accepted by me.

I have even contacted the hotel but as per them the money is still lying with Goibibo team itself.And were rude too.

And if I am booking the rooms with Goibibo I will read the policy of Goibibo not the hotel and have booked the rooms as wanted to check in then why should I read the cancellation policy also.

And no one at the customer care is ready to help.And I can't let money wasted and will write to social media also if the reversal is not done.

If a train and the air tickets can be cancelled then why can't a hotel booking.

Reverse my money as soon as possible..

Was this information helpful?

No (0)

Yes (0)

Mar 14, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kamana,

Greetings from Goibibo!

This email is in reference to your booking ID HTLJ2X3UPF.

Please be informed that booking done from your end was Non refundable and as you did not had valid government Id proof hotelier denied check in as well as refund.

Every hotel has certain rules and regulations and work under the guidance of government of India and as per the instructions customer should have valid engorgement Id before checking in the hotel.

As already advised that when we proceed for the booking, there are charges mentioned under the booking and cancellation policy of every hotel.

Please try and understand that no refund is applicable on your booking and hence, we regret we will not be able to refund on this booking.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]