[Resolved] Ibibo Group / Goibibo — room cancellation and misleading customers | |
I booked a room at hotel tirupati galaxy, kanpur from goibibo's app and i was extremely disappointed by the app as it showed different pics of the cabin i had booked and reaching the very place it was found to be a doormetry moreover it was certified by gostays. These people are simply misleading the customers by putting up false/incomplete pics and earning. I had a lot of inconvenience. I am telling everyone out there reading this, don't go for the app. You might too get on the wrong place. Moreover their customer care number doesn't work too. I tried reaching them over the no. Provided on google but the no. Showed unreachable. Extreme fraud. Was this information helpful? | |
Mar 13, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 29, 2020 Ibibo Group / Goibibo Customer Care's response Dear conqueror, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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