[Resolved]  Ibibo Group / Goibibo — security and cheating for money

My family was visiting india i booked cab (Carpwf6mpicwojh) from mumbai international airport to nasik by 25th nov 2018 @22:00.
I received vehicle and driver information when i contacted him mr. Dixit he said he is busy but he arranged his driver for pick-up naeem pathan but surprisingly naeem pathan arrange another guy for pick-up!!!
Driver changed vehicle changed this is serious issue.

This driver was driving very slow like 50-60kms/hr. Not even 80kms.
Result he reached late at destination then in mid night he started argument for extra money for delay.

This is very unsafe practice i will never use goibibo next time.
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Jan 13, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Ayaz Shaikh,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Nov 30, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Ayaz Shaikh,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has already spoken with your wife and shared the details and she agreed upon the same as well.

Assuring you best of our services.

Regards,
Team Goibibo.
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My facebook account is associated with ibibo mail.my email id is [protected]@ibibo.com. Since ibibo mail is closed i would like to please help me in this regard.i am not being able to access to my facebook.

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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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