[Resolved] Ibibo Group / Goibibo — service not good and booking hotel cancelled

Honey Khanna

from Baddi, Himachal Pradesh

Address:

EK337 SHIV RAJ GARH, Jalandhar, Punjab, 144001

Sir I booked hotel in mnali oyo 14150 I have booking confirmed voucher but when I go hotel ower give night amount room to another person I am very frustuate with this andu knowtempeture in mnali is 15 my family stay in mnali on road its very shameful sir please hel me kr refund my booking amount i[censored] not help me I go consumer court for this hotel booking plz help me [protected] my contact number

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Jul 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 07, 2019

Updated by Honey Khanna Oyo goibibo is fake web side

Verified Support

Jun 07, 2019

Ibibo Group / Goibibo Customer Care's response Dear Honey Khanna,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDLCX3ZVS.

At the outset, we sincerely apologize for the unpleasant instance.

We checked booking details and please be informed that refund of INR 6918 processed on the same account/credit card/ mode of payment with which you confirmed the booking.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 7, 2019, 11:30 a.m.

For any clarification, please revert on the Ticket #28023317.

Assuring you best of our services.

Regards,
Team-Goibibo