[Resolved] Ibibo Group / Goibibo — they don't share right information and misguide people

 
2 Reviews
 Dandyroady on Jan 13, 2018
Dear sir i booked a flight for kathmandu from goibibo. Because u never intimated that for child passport or her school i'd with photo is needed airport authorities never allowed us to board.
This is such a rubbish childish behavior of goibibo people where they casually tell there customer to have a i'd of you child. They are never specific because of which i got a loss of rs 20000/-.

I will request everyone to kindly uninstall goibibo and please​ book tickets from direct companies they tell u real scenario
So that u don't get embarrassed and harrased.
Thanks
Regards
Complaint marked as Resolved Feb 13, 2018

Complaint Status


[Jan 13, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Jan 13, 2018
Dear Customer,

Greetings from goibibo.com

We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well.

Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated.

We will keep you posted with the update. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away.

We appreciate your patience


Regards,
Peter Sampat
Customer Delight Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Jan 13, 2018
Dear Customer,

Greetings from goibibo.com

We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well.

Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated.

We will keep you posted with the update. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away.

We appreciate your patience


Regards,
Peter Sampat
Customer Delight Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Jan 13, 2018
Dear Customer,

Greetings from goibibo.com

We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well.

Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated.

Meanwhile, if you have any further queries, please feel free to write us. We are just an email away.

We appreciate your patience

Regards,
Peter Sampat
Customer Delight Goibibo
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

I booked a ticket reference id is GOFLID121E[protected] . it is showing that booking is in progress but yet i am not gettting any message from goibibo neither message in [protected] nor email in atulpodh131@gmail.com.money is deducted from my accout.

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    +91 92 1302 5552 [Goibibo]
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    Ibibo Group / Goibibo - they don't share right information and misguide people