[Resolved] Ibibo Group / Goibibo — they don't share right information and misguide people | |||||
Dear sir i booked a flight for kathmandu from goibibo. Because u never intimated that for child passport or her school i'd with photo is needed airport authorities never allowed us to board. This is such a rubbish childish behavior of goibibo people where they casually tell there customer to have a i'd of you child. They are never specific because of which i got a loss of rs 20000/-. I will request everyone to kindly uninstall goibibo and please book tickets from direct companies they tell u real scenario So that u don't get embarrassed and harrased. Thanks Regards Was this information helpful? | |||||
Feb 13, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 13, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from goibibo.com We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well. Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated. We will keep you posted with the update. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo Verified Support Jan 13, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from goibibo.com We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well. Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated. We will keep you posted with the update. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo Verified Support Jan 13, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from goibibo.com We completely understand your raised concern, and just want to update you that passport/School/Voter Id/Aadhaar Card is mandatory for any flight travel internationally this is updated on the ticket as well. Please advise after confirming the booking did you checked with our customer service team regarding the same or not, and if yes please share us the Booking Id, registered Email Id & registered Contact Number, so that we can get the same validated. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo | |||||
 1 Comment | |||||
Comments
I booked a ticket reference id is GOFLID121E[protected] . it is showing that booking is in progress but yet i am not gettting any message from goibibo neither message in [protected] nor email in [protected]@gmail.com.money is deducted from my accout.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5114
Pending
0
Resolved
1766
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018