Ibibo Group / Goibibo — tickets cancelled with airlines still not refunded by goibibo and no communication too

Address:New Delhi, Delhi, 122001

Hi,

I hope there is something called management in this so called company name goibibo. All the customer care numbers are not working and its only ivr based. There is no one, one can talk to.

I had a flight from delhi to guwahati on 12th dec by air asia morning 9 o' clock flight which i cldnt travel due to the protest of caa and cab in guwahati which was in a very terrible situation. There was curfew deployed since 11th dec evening to infinite days and hence having no other option i called the airlines (Air asia) at the night around 1:am.
They told me that since the situation is such terrible i can cancel the flight and entire money would be refunded to me without any deduction as this is what they have got instructions from the backend authorities.
I asked them whether goibibo can stop my refund at their end being athird party. They said at any given scenario they cant hold the amount since air lines is releasing it completely as a gesture in that panic and terrible situation.

Based on the assurance by air asia i cancelled the tickets at around 1:30 am by calling the air asia call centre and they told me that the entire process shall take 15 days for the money to reflect in my account. Although i have canceled the flight at midnight, the flight itself got cancelled in the morning along with many other flights to guwahati since infinite curfew was deployed there.

I have yet not received any amount as of today 10th jan 2020 and the worst part is there is no one with whom i can call and talk in the call centre of goibibo. Its fraud.. Non of the contact centre numbers are working, some are invalid, some are wrong numbers, there is only one number which is ivr based and thus not solve the purpose. They do not have any principal nodal id too.

I need imense help... My total amount is around 14500, and its hard earned which went on waste because of the terrible circumstance which was beyond control. It is not a normal cancellation of flight ticket.

I request the authorities to please look into the same and please help me on the same.

I want to say this is real escalation, so please help.
At least somebody please reply.

All other information regarding the ticket and booking can be provided if required.

Many thanks in advance
Madhusmita
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2020
Ibibo Group / Goibibo Customer Care's response
Dear Madhusmita Das,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care
Jan 24, 2020
Updated by Madhusmita Das09
based on your response ibibo team please find below the details
PassengerS name -1)Madhusmita Das
2)Adhrit Mitra
Travelling from New Delhi to Guwahati

Booking No - 1)ESIDNV ( Details RECEIVED FROM Air Asia on refund email)
2 ) EUSS8M ( Details RECEIVED FROM Air Asia on refund email)

Refund Case No[protected]
[protected]
Refund confirmation email received from Air Asia on 16th December 2019

email from which booking is made [protected]@gmail.com
phone number used -[protected]

Can you guys please share some number where i can reach out to you or please arrange a call ..this is really annoying...no one bothers to even call when a customer's refund is due for more than a month
secondly wherein Air Asia the airlines has released the amount and refunded the same in total as confirmed in their email and also by their representative in call centre .how can you as an agent eat my money and think of not processing the refund.
Dont force me take something legal, please smothen the process of refund since in this case the Airlines will be with me and in my behalf.

Please call me ...and share a number too wherein i can reach out to you.

this is horrible that no one can reach you...

call ASAP and resolve the issue.i cant think of booking through goibibo again in future with this kind of experience.Total amount is around 14000, please refund.
attached document -refund email from air asis. please check.

Thx
Madhusmita
[protected]

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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