Ibibo Group / Goibibo — tickets refund

Address:

India

My first complaint to goibibo on 27july 2020.
Dear sir \ madam,
i have booked flight tickets from goa to mumbai departure dt.15 august 2020 with pnr no. Lzfzfc (Air asia flight i5-472) through goibibo app on 17 jully 2020.
I received message from air asia airline on 25 jully 2020, that your flight i5-472 (Goi-bom) on 15-aug-20 is canceled due to regulatory restrictions.
Then i contacted with air asia customer care executive for refund of tickets on 26th july 2020, they had told me your flight i5-472 (Goi-bom) on 15-aug-20 is canceled due to regulatory restrictions so you will get full refund of rs. 2773/- with refund ref. No 69058677.
Details of customer :-
Name :- mr sagar r kathoute
Mb. No :- [protected]
Flights details :- goa to mumbai
Flight no :- i5-472 (Air asia)
Departure date:- 15 august 2020
Departure time :- 00.50 am
Status :- confirmed
Pnr no :- lzfzfc
Booking id :- airline: i5/lzfzfc
Refund amount :- rs.2773/-
Refund id :- [protected]Air asia)
so i humbly request you kindly look into the matter and refund my money to my account number as early as possible.

Thanks & regards
Mr sagar r kathoute
[protected].
Reply received from goibibo (Refund initiation) on 30 july 2020.
The details are as follows:-
On thu, 30 jul 2020, 6:16 pm
Hide quoted text
Booking id: naklzfzfc
Booked on: july 17, 2020, 12:49 p. M.
Booking cancelled
Dear sagar,
Your booking cancellation request has been submitted successfully..
The applicable refund will be refunded once the amount has been received from the airline.
Below are the details for your cancellation: airasia
Goa - mumbai
[protected]
Booking no. Naklzfzfc
No. Of tickets 1
You paid (*deducting discount values inr 2784.0
Airline penalty inr 0
Goibibo fee (*includes non-refundable charges like meal, seat, baggage etc..) inr 450
Your refund amount to bank inr 2334.0
Keep travelling,
Team goibibo

My second complaint to goibibo for refund
Dear sir / madam,
With reference to your mail in respect of refund amount initiation, you have initiated refund of rs.2334 /- with transaction id. Gomupkgande[protected] dated on 30 jully 2020.
i had paid rs.2784/- for flight booking from goa to mumbai (Pnr no lzfzfc) and same flight has been cancelled by concerns air line (Asia airline) due to regulatory restrictions and i beared big loss along with mental harrashment and loss of my valuable time apart from giving me compensation of loss's and you are as a travelling agent goibibo charging me rs.450/- ( charges like meal, seat, baggage etc.. ) this is rediculas and unlawful.
I humbly request you kindly review this issues again and refund whole amount of rs.2784/- to my payment account without deducting any charges at the earliest.

Thanks & regards
Mr sagar r kathoute
[protected]