[Resolved]  Ibibo Group / Goibibo — till date I have not get money

Address:New Delhi, Delhi, 110062
Website:www.goibobo.com

Dear Sir

Kindly Inform you that I have booked a hotel in Cochin.on date of 5/11/2018 but when Ik reached at hotel that time I find That hotel is not exist and I already paid that time I call goibibo customer care and he refused about this booking but that time I give all Information about my booking .And that they I booked another booking through goibibo company.but and again call customer care that time I talk with abhisekh and he told me that company has return amount of both hotel of that about hotel not exist and one what I booked another Hotel both amount. Rs 1686 and a other Rs1681 I get One hotel return Rs1686 of hotel Mayura park but till date I not get refund of second
hotel ( PGS vedanta Cochin)booking what he promised me So I request You Kindy help me about False commitment done by goibibo agent.and please provide me my refund og PGS VEDANTA Hotel Cochin

Thanks
Regard s
Ram Vinay Maurya
Goibibo [protected]@gmail.Com
Mob.[protected]
Was this information helpful?
No (0)
Yes (0)
Feb 5, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Dec 11, 2018
Updated by ramvinay33gmail.com
Till date I have not get money back
Dec 11, 2018
Updated by ramvinay33gmail.com
This is froud company
Verified Support
Jan 02, 2019
Ibibo Group / Goibibo Customer Care's response
Dear ramvinay33gmail.com

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Feb 06, 2019
Ibibo Group / Goibibo Customer Care's response
Dear ramvinay33gmail.com

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDULC6M4P.

We checked account details, please be informed that the Refund details have been sent to the bank team.

Assuring you best of our services.

Team-Goibibo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5114
    Pending
    0
    Resolved
    1766
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information