[Resolved] Ibibo Group / Goibibo — train ticket refund | |||||
Sir i booked train ticket (Same ticket 2 transactions done) on jan11 at 10.30am and 11.10am amounts 245rs, 245rs deducted for two transactions from my account. I received one refund 245rs same day, 2nd refund not received from goibibo i consult goibibo team they said to me 2nd transaction amount of 245rs didn't captured by the goibibo please consult your bank. But i observed that amount 245 credited to [protected]@icici Was this information helpful? | |||||
Apr 21, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 10, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com We do apologize for the inconvenience caused. You are requested to share the below information along with your bank statement in PDF format so that we can further investigate this. 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement. Please feel free to write us to [protected]@goibibo.com Thanks & Regards Chaman Luthra Customer Delight Team, Goibibo Landline Number- [protected] Shift Timing- 12:00 PM - 9:00 PM Mar 11, 2018 Updated by Gidda tataji Sir actually I had received refund of related to transsaction(Is 2nd transaction done by me at 11.10am) you sent refund on the same day i.e.jan11, 2018 but I did another transaction before this transaction at 10.34am, jan11, 2018 amount deducted successfully from account but goibibo team didn't capture my amount 245, I attached the proof of transaction that was credited to [protected]@icici, icici bank account number please rectify this     Mar 11, 2018 Updated by Gidda tataji For this transaction  Verified Support Mar 13, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com We do apologize for the inconvenience caused. As mentioned earlier, we would need the mentioned information to check the transaction. 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement. Please feel free to write us to [protected]@goibibo.com Thanks & Regards Chaman Luthra Customer Delight Team, Goibibo Landline Number- [protected] Shift Timing- 12:00 PM - 9:00 PM Mar 24, 2018 Updated by Gidda tataji Statement   | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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