[Resolved] Ibibo Group / Goibibo — unable hotel

upanare

from Vidisha, Madhya Pradesh

Address:

New Delhi, Delhi

28 may to 01 june ke liye hotel ankit palace manali m hotel confirmed booking kiya lemon hotel m mujjhe room nhi mila br br going se mail dwra jankari dene pr bhi mera query solve nhi kiya ath hme distance hotel lena pda. Query id #23387143 h. Hum hotel m rule nhi h aur ye hume bill bheje h. Ye mera amount refund krne ki jagah bill bheje h bahut hi sharmaji bat h. Plz mera query solved krane m sahyog de. Thanks

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Jul 8, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Ibibo Group / Goibibo Customer Care's response Hi Umrow,

Greetings from Goibibo.com.

This is in regards to booking ID: HTLMLTUTLB

As discussed over the call, you were denied check-in by the hotel and you had to pay an amount INR 3000 for one day stay to the "Hotel Ankit Palace" an additional amount of INR 10500 to the alternate property booked by you for the stay for rest of the days.

Please be advised that we have tried to contact you multiple times on your contact number, [protected] and [protected], however, the number was switched off or not reachable.

We have only observed that one time the call was picked by you, however, there was no response from the other side, hence we had offered you an upgraded hotel property and option was shared on email.

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Basis your request, we understand that you are looking for the refund of alternate property booked by you, hence we would request you to share your booking voucher for an alternate hotel along with booking invoice so that we may get this checked.

Your cooperation is solicited.

Thanks &
Regards
Shriya Tikku
Customer Delight Team, Goibibo
(Available all days from 9:00 AM - 6:00 PM except Friday)

Verified Support

Jun 05, 2018

Ibibo Group / Goibibo Customer Care's response Hi Umrow,

Greetings from Goibibo.com.

This is in regards to booking ID: HTLMLTUTLB

Thanks for sharing the required document.

We are getting this checked on priority and we will update you on the status latest by Wednesday EOD.

Your cooperation is solicited.

Thanks &
Regards
Shriya Tikku
Customer Delight Team, Goibibo
(Available all days from 9:00 AM - 6:00 PM except Friday)

Verified Support

Jun 07, 2018

Ibibo Group / Goibibo Customer Care's response Hi Umrow,

Greetings from Goibibo.com.

This is in regards to booking ID: HTLMLTUTLB

As discussed over the call, we are processing the refund for this booking and you can expect the amount to reflect in your account within 5-14 working days.

Your cooperation is solicited.

Thanks &
Regards
Shriya Tikku
Customer Delight Team, Goibibo
(Available all days from 9:00 AM - 6:00 PM except Friday)