[Resolved] Ibibo Group / Goibibo — unauthorised transaction | |
An unauthorised payment of ₹12, 834/- was made this morning i. E 25th june '2018 using my debit card. I tried contacting the concerned website but none of the contact no's are working. I managed to write to them explaining the situation and to cancel the transaction as it was unauthorised. I also requested them to share the details of in whose name the transaction was done.
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Jul 30, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo We understand your concern. To assist you further, we would request you to please share the below details to check this further - 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number Also, please provide the updated Bank Statement copy from date of Transaction till today, for our reference. We await your prompt response. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) Verified Support Jun 29, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo Please share your phone number so that we can call and discuss. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
1) First 6 digits and last 4 digits of the card number (in case of card transaction)
- 534680 and 3481
2) Date of transaction - 25/06/2018
3) Amount of transaction - ₹12, 834/-
4) Transaction/ PayU ID - I just have the Seq no 557381 as received on my registered mobile
5) Customer’s name - Sunup Longkumer ( Dunno which name was used for this transaction)
6) Email address - [protected]@yahoo.co.in ( Dunno which email id was used for this transaction)
7) Contact number - [protected]