[Resolved] Ibibo Group / Goibibo — unethical behaviour o[censored]sing just rs 40 from my goibibo wallet of rs 2000. | |||
I paid rs 2000 to goibibo around oct-nov 2017. I booked two no.ac train tickets for rs 2340 in which they charged rs 40 for fecilitation. But, only rs 40 was used from my goibibo wallet of rs 2000. Using just rs 40 from my wallet is highly deplorable when my rs 2000 is with the company. It is like using the customer money for the company purpose while the customer has to cough up additional amount from his pocket. Now, i have to make 50 such transactions to use my rs 2000. Was this information helpful? | |||
Feb 7, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 07, 2018 Ibibo Group / Goibibo Customer Care's response Hi Kushal, Greetings from Goibibo, Kindly be advised that the GoCash may be only used as per the terms and conditions attached to it. Also, please note in case of cancellation the refund is given to GoCash+ account which can be used without any restriction. For any further queries related to GoCash please find below the link. www.goibibo.com/gocash Regards Akshat Saxena Customer Delight | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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