[Resolved] Ibibo Group / Goibibo — unnecessary cancellation charge

Sushant Keyal

from Bengaluru, Karnataka

Address:

560028

I booked bus tickets from pondicherry to bangalore for 2nd october. While selecting the bus type i selected non ac sleeper instead of ac sleeper. Within 5 minutes of realizing my mistake, i have been trying to amend the bookings but the service provider is charging cancellation charges. Go ibibo customer care is asking to check with bus service provider while bus service provider is asking to check with the go ibibo customer care. I dont see why i should pay cancellation charge if i do not get any option for modification of my tickets that is booked just 5 minutes ago. I would prefer going for other applications for booking if this is the case.

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Oct 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Sushant Keyal,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.