[Resolved]  Ibibo Group / Goibibo — unprofessional behavior from goibibo

Address:

Bangalore, Karnataka, 560075

I booked the hotel via goibibo, due to some medical emergencies, i asked for the postpone or cancel. I called the customercare first neha picked the call, asked to submit the bill and promised me to call back in 10 min, but did not receive any call. Again i called the cc rohit picked the call, after asking me to hold said we did not receive any bill from your end, but i receive the mail from go ibibo saying that

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team

I as a customer, its very annoying and unprofessional.in this phase of era if goibibo does this there should be some action needs to be taken on it.

Reply from goibibo

Dear ms. Deep,

Greetings from goibibo!!!

This is in regarding your booking id: htl4u4dlw2

as per our telephonic conversation, please share the medical prescriptions with us so that we can further assist you the same.

Regards,
Neha,
Go care team.

After submitting the bills i got this mail

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team