[Resolved]  Ibibo Group / Goibibo — very bad service

Website:www.goibibo.com

Hi

I had booked suv cab for five people borivali railway station from hotel punchratna sangamvadi pune on 01jan 2019 our depart time was 4 pm at 3:45 we call to driver (Driver detail provided by sms) to reach in time he said car is on the way but till 4:15 cab was not reached so we try to call him again but his num was switch off so we try to call goibibo helpline num after 20-25 mints call was connected to your executive he said car is breakdown so not able to reach now we are trying to arrange anther cab from 4;35 to 6:45 cab was not arranged and i have to reached borlivali at 8;30 because i have to take train from borivali to rajkot because of goibibo we five people missed our train
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Mar 2, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jan 05, 2019
Updated by kaushal13121989
still not resolved .. pls help for same ..
Jan 08, 2019
Updated by kaushal13121989
still not solved ... more than 7 days taken still how many days required ????
Jan 09, 2019
Updated by kaushal13121989
still pending .. worst experience from goibibo ...
Jan 11, 2019
Updated by kaushal13121989
pls help .. very rude behavior from goibibo and not helping us
Jan 12, 2019
Updated by kaushal13121989
pls do the needful on urgent basis ..
Jan 18, 2019
Updated by kaushal13121989
pls help for same issue still not solved ...
Jan 23, 2019
Updated by kaushal13121989
still not solved our issue ... pls help
Verified Support
Jan 30, 2019
Ibibo Group / Goibibo Customer Care's response
Dear kaushal13121989,

Greetings from Goibibo.com

This mail is in reference to your booking id: CARPAF83VR63Z76.

We checked booking details and observed that our Management team already replied with the closure, stating double refund of INR 3228 + INR 3228 is refunded to the bank account details shared,

For any clarification, please revert on the Ticket #26156637.

Assuring you best of our services.

Team-Goibibo
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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