[Resolved]  Ibibo Group / Goibibo — very urgent

Address:190001

I had to travel for chandigarh on 8th of september 2018
But unfortunately i booked wrong date as 10th
And there were 2 passengers travelling later on i called the customer care and they told me that you have to reschedule it
I did that for my ticket and refund request was taken
But the other passenger travelling Miss Muneeb i was been told to book a replacement ticket for refund so i had to travel back on 10th and I did for miss muneeb. This conversation was been done with executive Mr Anil and when i called for refund and gave new PNR number they said u should have booked ticket with Indigo and not GO AIR. I was never been guided properly about it
When i called Customer care again they said we ll listen to the voice call and said now you can get this money in ur wallet and use it! But unfortunately i am so unhappy with the service and especially the executive who have no manners !
If i dont get any revert and money back I ll file an FIR against it
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Oct 24, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Shahdad Zara,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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