[Resolved] Ibibo Group / Goibibo — when I pay airtel bill online, it goes to goibibo group account, without any hint.

[Resolved] Ibibo Group / Goibibo — when I pay airtel bill online, it goes to goibibo group account, without any hint.

B Binu cr from Bengaluru, Karnataka

On 5th August 2019 I made a payment on https://www.airtel.in/postpaid-bill-pay How ever the amount went to GoIbibo group private limited, without any hint. Later i found the amount didnt get credited to my Airtel account. But the transaction details appears in my bank account statement. later I found two smss which says at 5.45 pm RS 697.5 transfered from X5402 to IBIBO Group Ref# IGAGSXDOO5 at 6.03 another sms says RS 630 transferred X5402 to IBIBO Group Ref#IGAGSXFTU8 The amount neither refunded nor credited. to airtel. Was this information helpful? No (0) Yes (0)
Oct 4, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Binu, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. Regards, Team- GoIbibo Care
2 Comments	Share
Submit Close

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

Balmukund527

from Mumbai, Maharashtra

I booked a train ticket from Delhi to Puri on 11 aug 2019 ticket price 1339 pay through phone pe app
Booking failed after money deducted
Please help
And payment done from paytm payment bank so please help me and refund my money in the bank

Senthilk21

from Chennai, Tamil Nadu

We have booked the flight ticket for Rs. 1, 43, 954/- on 13/08/19 at 5.30pm. The amount has been deducted from my account. GOIBIBO has cancelled the ticket immediately at 5.35pm due to non seat availability and didn't refund the amount and they are not ready to re-book the flight. We called the customer care and they are not responding properly.