[Resolved] Ibibo Group / Goibibo — worst car service | |||||
I booked a cab from go ibibo, this is the worst experience i ever had with you guys, first i book the cab and paid the amount i am traveling from delhi to kanpur, the first cab driver information i got he let me wait for an hour then the driver called me and said i will not go after that i called customer care team they let me wait after talking to a manger name mohan or rohan i am not sure he arranged another cab, i boarded that cab but just after 50-60 km car got some issues and stopped at hiway and not able to start, i tried many times to contact but was not able to contact to customer care after many attempt i was connected to of executive and he said he can not do any thing and said he will reimburse, i told him many times i am stuck in a jungle and its night time there is no other mode of transport please do something but he said there is nothing can be done except reimburse if any thing happen wrong with me in this night goibibo will be responsible for this. There is no security no support from goibibo and there is no back up i am stuck and helpless, i hate goibibo. You guys are worst. There is no humanity Was this information helpful? | |||||
Oct 22, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 07, 2018 Ibibo Group / Goibibo Customer Care's response Hi Dixiranu, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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