[Resolved]  Ibibo Group / Goibibo — worst experience with, goibibo any apps based hotel booking website

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have done an advance online booking with Goibibo for Hotel Apple Pie for 3 room and for date 12-Dec-2018, with booking number HTLDZMBDDX and also made the online payment. We are 6 people with 3 rooms and when reached the hotel, they clearly declined about the booking and any relationship with IBIBO. When reached the CUSTOMER CARE of IBIBO, they put me on hold for 45 minutes and then promised to give a call back with resolution. No call received, called multiple times with no help and we end us sitting like ### at the hotel reception for couple of hours, with 4 elderly people who has gone through so much of pain due to this issue. No response or call back from the CUSTOMER CARE and we end up being on the road. How can IBIBO be cheating people. I have travelled so much in India and aboard but has not seen anything like that ever before. I will fill a legal case against Go-IBIBO as well as make sure inform all the people in my circle - colleagues, friends and relatives to avoid using fraud companies like GOIBIBO who can easily put you in trouble and does not care much about it.