[Resolved] Ibibo Group / Goibibo — wrong air ticket given and no support for claiming my money back

anoop7794

Address:

560016

I booked a flight ticket from Bangalore to Kannur-kerala, for 3rd April 2019.
But they given Bangalore to Chulman (somewhere in Russia) for 14th March with a flying time of 1hr and also for the cheapest rate(which is 1700/- per head, my booking date was 13th March).

I called up the customer care suddenly and they are simply denying their mistake happened in their website.

Still calling and emailing them for a resolution for my concern.

This is a fraudulent website as per my experience.

I need my money back.

Thanks
ANOOP R
[protected]

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Apr 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear anoop7794,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDabfd[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27147163.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear anoop7794,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDabfd[protected].

We checked booking details and observed that our Management team already replied with the closure, basis technical team validation, we have shared the e-ticket with the passenger which displayed the correct journey details.

Hence, we regret to inform you that the full refund is not possible.

For any clarification, please revert on the Ticket #27147163.

Assuring you best of our services.

Regards,
Team-Goibibo