[Resolved] Ibibo Group / Goibibo — wrong dates of booking

arnashri

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500088

GOMUPKGINT3cf6a09482. I had done a booking from HYD-DPS on 12th of july at 9:07 pm. Till the time of booking it was showing the return journey dates to be 3rd of September. When I booked the tickets, after the e tickets were received, the return journey showed to be 4th of September. I called their customer care executive and told about the discrepancy at 9:30 PM. He forwarded it to the technical team and reverted back on 13th july 2018 at 3:00 PM.. They said they can't do anything as it's a fault from my side and apparently I had booked for 4th September, although I haven't. i triple checked it before booking. i talked to the supervisor of their's too and when I told him in details about all the problem, he said he would revert back within 24 hours. But it's more than 70 hours since the last call and till now I haven't received any communication from their side.. even after multiple calls, they are saying we are arranging a call for you within 15 mins but even after hours have passed there hasn't been any communication. Also their web app is faulty. It shows two different date for the same shortlisted flight. This is really frustrating.

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Aug 23, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ibibo Group / Goibibo Customer Care's response Hi Arnashri,

Greetings from Goibibo.

This is in regards to your booking ID NAKZMK2JF,

We regret the inconvenience caused to you, kindly be advised that as checked and investigated as per the technical logs the flight was searched for 3rd SEP return, however, the date was then altered to 4th SEP.

We have already re-checked the logs as well and the goibibo is not at fault.

Please find below the logs for your reference.

[protected]:55:58, 586 INFO 12|[protected] api.reprice.session_token_api.log():28 session_token_api :::: 5c836273d1b6e2b80c950992fef9a1df :::: initial_data_set :::: {'minified_data': {'o': {'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'b': 19804, 'p': 26143, 'p1': 26143, 'x': 6339, 't': 935, 'f': [{'u': 0, 'g': 3, '1': 0, '2': 3, 'd': 2355, 'a': 650, 'td': 0, 'ta': 1, 'e': 0, 'c': 1, 'oc': -1, 'n': 68, 'v': 1, 't': 425, 'm': 1}, {'u': 3, 'g': 1, '1': 3, '2': 3, 'd': 910, 'a': 1200, 'td': 0, 'ta': 0, 'e': 1, 'c': 2, 'oc': -1, 'n': 798, 'v': 1, 't': 250, 'l': 220, 'm': 1}], 'w': 0, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, '7': 10, '8': 2, 'fs': 2425}, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'a': [{'c': 'India', 't': 'Hyderabad', 'i': 'HYD', 'n': 'Hyderabad Airport'}, {'c': 'Indonesia', 't': 'Denpasar, Bali', 'i': 'DPS', 'n': 'Ngurah Rai International'}, {'c': 'Singapore', 't': 'Singapore', 'i': 'SIN', 'n': 'Changi'}, {'c': 'Malaysia', 't': 'Kuala Lumpur', 'i': 'KUL', 'n': 'Kuala Lumpur International Airport (klia)'}, {'c': 'India', 't': 'New Delhi', 'i': 'DEL', 'n': 'Indira Gandhi Intl'}, {'c': 'Hong Kong', 't': 'Hong Kong', 'i': 'HKG', 'n': 'Hong Kong International'}, {'c': 'India', 't': 'Mumbai', 'i': 'BOM', 'n': 'Chhatrapati Shivaji International'}, {'c': 'Thailand', 't': 'Bangkok', 'i': 'BKK', 'n': 'Suvarnabhumi International'}, {'c': 'Indonesia', 't': 'Jakarta', 'i': 'CGK', 'n': 'Soekarno-Hatta International'}, {'c': 'Japan', 't': 'Tokyo', 'i': 'NRT', 'n': 'New Tokyo International Airport'}, {'c': 'Japan', 't': 'Osaka', 'i': 'KIX', 'n': 'Kansai International'}, {'c': 'United Kingdom', 't': 'London', 'i': 'LHR', 'n': 'London Heathrow'}, {'c': 'Qatar', 't': 'Doha', 'i': 'DOH', 'n': 'Doha'}, {'c': 'United Arab Emirates', 't': 'Dubai', 'i': 'DXB', 'n': 'Dubai'}, {'c': 'Indonesia', 't': 'Surabaya', 'i': 'SUB', 'n': 'Juanda'}, {'c': 'India', 't': 'Visakhapatnam', 'i': 'VTZ', 'n': 'Vishakhapatnam'}], 'c': [{'c': 'TR', 'n': 'Flyscoot'}, {'c': 'AK', 'n': 'AirAsia Berhad'}, {'c': 'D7', 'n': 'Air Asia X'}, {'c': 'QZ', 'n': 'Indonesia AirAsia'}, {'c': '9W', 'n': 'Jet Airways'}, {'c': 'GA', 'n': 'Garuda Indonesia'}, {'c': 'HX', 'n': 'Hong Kong Airlines'}, {'c': 'MI', 'n': 'Silk Air'}, {'c': 'SQ', 'n': 'Singapore Airlines'}, {'c': 'MH', 'n': 'Malaysia Airlines'}, {'c': 'OD', 'n': 'Malindo Air'}, {'c': '3K', 'n': 'Jetstar Asia'}, {'c': 'UK', 'n': 'Vistara'}, {'c': 'TG', 'n': 'Thai Airways'}, {'c': 'NH', 'n': 'ANA All Nippon Airways'}, {'c': 'BA', 'n': 'British Airways'}, {'c': 'QR', 'n': 'Qatar Airways'}, {'c': 'EK', 'n': 'Emirates Airline'}, {'c': 'SJ', 'n': 'Sriwijaya Air'}, {'c': '6E', 'n': 'IndiGo'}], 'd': ['20180828', '20180903', '20180904', '20180829', '20180905'], 'g': {}, 'i': ['flyscoot', 'airasianew', 'amadeus', 'mystifly', 'indigonew', 'travelport'], 't': ['-', '2', 'I', '3', '1', '0', 'M', 'D', '5', '4'], 'e': ['320', '330', '738', '73h', '332', '77w', '333', '7m8', '787', '739', '388', '777', '773', '789', '380', '788'], 'df': [0, 1200, 1100, 2200, 2800, 3000, 6000, 4200, 1600, 10000, 200], 'dn': [' Discount Applied', 'FLYDREAM', 'goCash'], 'mc': ''}, 'query_data': 'air-HYD-DPS[protected]-0-0-E', 'old_minified_data': [{'of': [{'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'tb': 19804, 'tf': 26143, 'p1': 26143, 'tx': 6339, 'du': '09h 35m', 'fl': [{'fr': 'HYD', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '23:55', 'at': '06:50', 'td': '-', 'ta': '2', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '68', 'ibp': 'airasianew', 'du': '04h 25m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}, {'fr': 'KUL', 'to': 'DPS', 'dd': '[protected]', 'ad': '[protected]', 'dt': '09:10', 'at': '12:00', 'td': '-', 'ta': '-', 'e': '330', 'cr': 'D7', 'an': 'Air Asia X', 'ocr': '', 'fn': '798', 'ibp': 'airasianew', 'du': '02h 50m', 'ly': '02h 20m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}], 'wr': 'Non-Refundable', 'rf': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, 'df': 200.0, 'dn': 'goCash', 'fs': 2425, 'rt': 'onwardflights', 'fd': {'tf': 26143}, 'multi_airline': 'y', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}, {'rf': [{'tb': 0, 'tf': 0, 'p1': 0, 'tx': 0, 'du': '09h 45m', 'fl': [{'fr': 'DPS', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '16:10', 'at': '19:10', 'td': 'I', 'ta': '2', 'e': '320', 'cr': 'QZ', 'an': 'Indonesia AirAsia', 'ocr': '', 'fn': '556', 'ibp': 'airasianew', 'du': '03h 00m'}, {'fr': 'KUL', 'to': 'HYD', 'dd': '[protected]', 'ad': '[protected]', 'dt': '21:50', 'at': '23:25', 'td': '2', 'ta': '-', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '69', 'ibp': 'airasianew', 'du': '04h 05m', 'ly': '02h 40m'}], 'wr': 'Non-Refundable', 'px': -1, 'k': 2, 'rt': 'returnflights', 'fd': {'tf': 0}, 'CINFO': 'air-DPS-HYD[protected]E-0', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}], 'student_search': False, 'is_multi_city_intl': '', 'is_multi_airline': True, 'is_international': True, 'total_fare': 26143, 'multi_city_domestic': False, 'flavour': 'android', 'application': 'goibibo'}

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards,
Team Goibibo.