[Resolved] Ibibo Group / Goibibo — wrong departure time printed on our air ticket, which resulted in not allowing us to board flight

Nitin S M

from Panaji, Goa

Address:

Mumbai City, Maharashtra, 400066

We had booked ticket from mumbai to chennai on 9th with jet airwaves schedule to fly @ 5.45 am as per the airticket and we had reached the counter @ 4.59 am and jet employee could not print the ticket and hence we where not allowed to board flight and where asked to get ticket for different flight and they will charge only transfer fees to us.
To our surprise we where charged 3 times to our original ticket just because the departure time was printed wrong on ticket
Please help us to get the refund as the fault was from airline not from our side
I have attached airticket of khurshid shaik who was travelling on same flight and had departure time of 5.40 am
We had no option but to buy ticket @ 7300 per person, please guide us
My name is nitin s more
Mobile no:- [protected]
Email id :- [protected]@gmail.com

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Dec 14, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Nitin,

Greetings from Goibibo,

This is in regards to your booking ID AMDW7FHK6,

We regret to hear about the unpleasant experience you've had and we would like to mention here that whenever complaints from esteemed customers like you are received, the concerned teams along with Airline are briefed on the same and internal action is initiated which ranges from counselling of the staff to strict supervision. We assure that every possible attempt is made to ensure that these incidents do not occur in future. Customer satisfaction is our top priority and we want the service at all levels to that principle.

Mr. More, as with any other business, word of mouth feedback from customers is very important for us too and therefore we take every feedback, whether positive or negative, very seriously. We had already shared your feedback with the Airline.

At this time we would also like to highlight that we are only a booking platform working in a limited capacity of a marketplace enabling secure transactions for our customers and collecting payments on behalf of the service provider (Airline) and have very limited or no control on Airline day to day operations.

Also, as checked the time shown on our portal or the e-ticket at our end is correct.

We hope that you will treat this case in isolation and will give us another opportunity to serve you. In case of any further assistance, you may write to us. We will gladly assist you.

We thank you for being patient with us.

Regards
Akshat
Customer Delight Team