[Resolved] Ibibo Group / Goibibo — wrong email id on my account | |||||
Im getting otp on my phone no. Throught goibibo but im not login to it, some other personn is doing so. When i logged in today to my account a an other email id was there and that email is [protected]@dummymobemail.com its not mine email. Goibibo is not helping me to update my own email id. Its a fraud im getting worried of my account. Please help me to update my account. Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 22, 2018 Ibibo Group / Goibibo Customer Care's response Hi SHUBHAM BAG, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5115
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
You charged a sum of around rupees 2352 towards the booking. My bank account was debited for that amount. But you have refunded only Rs 1561. May I know why. If you are going to loot your customers like this it's very bad.
Please refund additional 800 rupees around immediately.
Thanking you
G Venkateswaran