[Resolved] Ibibo Group / Goibibo — wrong information shared

shethpiyush

Address:

Mumbai City, Maharashtra, 400053

I had booked multiple tickets from goibibo and also paid extra charges in comparison to other websites (As i found it to be genuine). I had booked hotel in krabi (Ibis styles - booking id htlzftg3ej) as it showed early checkin at 12.00 noon (I paid extra money than other hotels here), but when i arrived i was made to wait for 5 hours and then was given checkin. My entire krabi trip went wasted. I will never book from goibibo again and also will inform my friends and colleagues not to do so in future.

Was this information helpful?

No (0)

Yes (0)

Feb 5, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Ibibo Group / Goibibo Customer Care's response Dear shethpiyush

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Feb 05, 2019

Ibibo Group / Goibibo Customer Care's response Dear shethpiyush,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLIANDZFTG3EJ.

We apologize for the inconvenience caused.

It would have been great if you would have raised a concern on a real-time basis offering us an opportunity to serve you right there and then.

Having said that, we accept your feedback and we will share this with the hotelier to ensure hassle-free stay for all future guests.

Assuring you best of our services.

Regards,
Team Goibibo