Ibibo Web Pvt Ltd — Renewal of health insurance policy no13719150

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ibibo web pvt ltd

My health policy with care health insurance bearing policy no 13719150 to be renewed till 7/2/21 by auto debit from my account which was not happened in my case. And after talking to thier customer care while paying the same (rs 11618) via a link i dont know how but my account gets deducted and the result showing successful payment. But after waiting for 2- 3 days i feel the payment made is not successful at the care insurance part. so now i feel cheated as the payment is successful at my part but not successful at thier part. which is a violation of agreement by my and if i dont pay the same my policy will expired. please help.