IBM India — Complaint regarding the truancy and unprofessional behaviour of your employee

I am Veer abhimanyu singh currently working as a Machine Learning engineer/data analyst in one of the organizations.
Currently, after a lot of hard work I got one job opportunity to become a data scientist. The other organization which is
offering this job opportunity asked me to complete a cognos analytics course and get the certificate, then after I was going to get my call letter.I applied for the same on 5th Jan 2022,
The respective proof is attached for your reference.
The classes were supposed to start from 10th of Jan 2022.The instructor was assigned from your organization through this third party
vendor. Because of a lot of work I barely get time from the organization so I asked the instructor to connect at 20:00.
On very first day she connected for hardly 10-15 mins regarding the classes and gave overview about the cognos analytics and asked me connect next day for proper training, up till this scenario everything was good

Next day 11th JAN :- i pinged the instructor on call she didn't replied
12th JAN :- her reply was that she is not well so if she can reschedule the class, i was ok with that
13th JAN :- after seeing her having issue with the class timing i agreed to reschedule it by 12:00 in after noon,
This was the timing she gave from her side. but when i pinged her for class i didn't got a reply from her side
14th JAN :- same scenario as before
15th and 16th was saturday and sunday
17th and 18th i was very much busy with my work so wasn't at all able to connect with nor i got any reply.
On the 19th after seeing my 10 days were wasted in such unprofessional behavior I made a complaint to the third party vendor and asked him to change the instructor. The respective call recording is attached with the mail.

His reply was he can't do it from his side, to change the instructor he asked me to just send him an email he will forward it to IBM.I sent the same mail giving him proper reason to change the instructor. My intuition says he didn't make any step from his side regarding the same. He was also befooling me, All because of your organization's policy he knew that I wouldn't be able to connect with IBM directly. I was not having any point of contact other than that third party vendor. I was helpless.

This afternoon when I got mail from your one of managerend, this made me realize that sending you any such feedback regarding the IBM instructor's unprofessional behavior is only going to make her path difficult so I was ready to negotiate and continue with the same instructor, but the third party vendor after seeing me getting soft even after making mistakes from his side he only abused me.
From day one I have been holding proof of all whatsapp calls with instructors, emails, messages and call recording with third party vendors. These things only indicate that I am not wrong at any point.This is truancy and unprofessional behaviour of your employee, The vendor through which you are making us to take your irrelevent courses and making the other organization to buy product all because of bigger brand name, where reality is none other than a betrayal

If you want proof contact me i have tons of proof for your employee's unethicl behaviour

I hope I will get help. such behavour could only bring bad name to organization only.
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