ICICI Bank — 10k deducted from account

Hi sir/mam,
I am forced to lodge this complaint as i have seen deductions 10, 000 due to ecs transfer. I had five sip's
It happened that for some times that i had not maintained sufficient balance for my sip. But owing to that icici is deducting charges from my account without any notice. Below are the deductions during the period[17-april-2020]. I did not realised. This as my salary/savings account was never having negative balance. The bank deducted almost 10000/- in one go. Below are the details:
Account number[[protected]]
15/04/2020 15/04/2020 in[protected] dp chgs till sep-1
9 220.96 0.00
7 17/04/2020 17/04/2020 upi/[protected]/upi/ajinkyananavat
I/hdfc bank ltd 10, 000.00 10, 000.00
8 17/04/2020 17/04/2020 ecsrtnchgs100320_sr[protected]gst 590.00 9, 410.00
9 17/04/2020 17/04/2020 ecsrtnchgs120320_sr[protected]gst 590.00 8, 820.00
10 17/04/2020 17/04/2020 ecsrtnchgs070320_sr[protected]gst 590.00 8, 230.00
11 17/04/2020 17/04/2020 ecsrtnchg070420_sr[protected]gst 590.00 7, 640.00
12 17/04/2020 17/04/2020 ecsrtnchg01_160320_sr[protected]gst 590.00 7, 050.00
13 17/04/2020 17/04/2020 ecsrtnchgs160320_sr[protected]gst 590.00 6, 460.00
14 17/04/2020 17/04/2020 in[protected] dp chgs till sep-1
9 497.04 5, 962.96
15 17/04/2020 17/04/2020 ecsrtnchg-14-aug-19+gst 472.00 5, 490.96
16 17/04/2020 17/04/2020 ecsrtnchg04-10-jan-20+gst 472.00 5, 018.96
17 17/04/2020 17/04/2020 ecsrtnchg03-13-jan-20+gst 472.00 4, 546.96
18 17/04/2020 17/04/2020 ecsrtnchg01-15-feb-20+gst 472.00 4, 074.96
19 17/04/2020 17/04/2020 ecsrtnchg-11-nov-19+gst 472.00 3, 602.96
20 17/04/2020 17/04/2020 ecsrtnchg-15-nov-19+gst 472.00 3, 130.96
21 17/04/2020 17/04/2020 ecsrtnchg02-14-feb-20+gst 472.00 2, 658.96
22 17/04/2020 17/04/2020 ecsrtnchg-16-dec-19+gst 472.00 2, 186.96
23 17/04/2020 17/04/2020 ecsrtnchg02-16-dec-19+gst 472.00 1, 714.96
24 17/04/2020 17/04/2020 ecsrtnchg-15-jan-20+gst 472.00 1, 242.96
25 17/04/2020 17/04/2020 ecsrtnchg02-14-jan-20+gst 472.00 770.96
26 17/04/2020 17/04/2020 ecsrtnchg03-12-feb-20+gst 472.00 298.96
27 17/04/2020 17/04/2020 ecsrtnchg04-10-feb-20+gst 298.96 0.00

Please help me get my money inr 10200 back.
Please icici, so much has been deducted from my account unethically and i need my money back into my account.

Waiting for your quick response.

Thanks and regards,
Ajinkya nanavati
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ICICI Bank customer support has been notified about the posted complaint.
Apr 18, 2020
Updated by Ajinkya Nanavati
Also after deduction for ECS without any notification and doing it suddenly, there was no sms alert and emails. Also no way to know what charges are pending. This is a way to provide service. You don't know what is happening, and what charges are still pending. Please help and me on this. My sip was only of RS 1000 and i am getting charged for RS 350-500 per translation. I am a middle class person who value his money. please help me on this issue

Regards,
Ajinkya Nanavati
+91 [protected]
Verified Support
Apr 18, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Apr 20, 2020
Updated by Ajinkya Nanavati
By when icici will contact me
May 27, 2020
Updated by Ajinkya Nanavati
Icici is not refunding money though

- Bank didn't notified me that to stop ECS
- My account balance was not negative
- No notice from bank on pending charges
- Got to know when i deposit 10000 rupees, all money debited without any notice and no SMS of debited amount.
- No way to check pending ECS charges
- I feel if i didn't notice this issue, it would have gone ahead with many more months. As banks just watching joy of charges piling up.
- For SIP of RS 1000, i have been charged heavily, Not affordable for common man like me.
I had no way to understand what was happening. Please help me out of this as ICICI is not refunding money.
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