ICICI Bank — 1900 deducted from bank account but fastag recharge failed

I have done a icici fasttag recharge of 1900 rs using Razorpay payment gateway. My money got deducted and got success message from Razorpay. But in icici fasttag portal it is saying payment failed and recharge not done. I called customer care multiple times. They said money will be refunded back to my bank account within 24 hours. But still it did not refunded. This is very unprofessional service. Basically it blocked my hard earned money for absolutely no service. Please help me to get my money back ASAP. So that I can recharge it further and hopefully next time same issue will not repeat.
My customer ID is 11429644. My registered mob no is [protected]. Razorpay payment reference no is: VO[protected]. Please help.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

ICICI Bank Customer Service Team
Dec 23, 2020
Updated by soumya.bs05542
Any update on this? Can't see any refund from icici fasttag. Absolutely unprofessional.
Complaint comments 


Hi I am customer of ICICI Bank.today 600 rupees deducted on ecsrtnchg and I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. My email id is [protected]@gmail.com contact

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