[Resolved]  ICICI Bank — a call from icici bank

Address:609101

I am a icici credit card holder.. Received a call from[protected] and a person told me about health insurance card and said it was mandatory for every credit holder and they charging 437 per month as premium and he also said you receive another call from emi department and ask you about deduction of emi from your card and you just confirm it. As said by him i received a call and they asked me about emi and i ask them about is this mandatory or something. They said no it was not mandatory and i told them to cancel it and they also said ok... After a day i received a call from the person who spoke earlier with me about insurance card and angrily told me how dare you cancel the emi. If you do so you will be charged one time payment of rs.9000 from your credit card. Rs.9000 shall added into your credit card bill, he said. I told him, i never pay any amount and he angrily cut off the call. My doubt is it is legitimate call or fake call? Please clarify me in this regard
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Feb 16, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kni4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Please asked manager to give me call ASAP, I did not received my salary, as per company they have done salary threw NEFT .

So please look into this & revert back to my compliant. need to clear my emi personal loan, etc it is very difficult to to manage & its almost 2 months completed so request to you get it done ASAP NEED CLARITY ON THE SAME.
ICICI Bank Customer Care's response, Jan 14, 2019
Verified Support
Dear Dipika B Dalvi,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5kni4_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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