ICICI Bank — About a fraudulent transaction on my icici credit card.

Website:

www.icicibank.com

On 20th Nov 2015 I got an email from ICICI bank when i am going to my office in London, United Kingdom saying that my account is auto debited for an amount of 35, 250.00 for icici credit card bill payment. As far as i remember I have not made any credit card transaction in the month of October. I verified my inbox for emails from ICICI which i get for every transaction and I was surprised to see two emails in my inbox on the date of 24th October 2015. I am not using this card in physical form from almost last 18 months as I am staying in UK. They were used to purchase flight tickets by a travel company in Mumbai.

I have traveled to India on 20th October 2015 as my mom expired on 19th oct 2015 and I was in shell shock state for next 10 days and was not checking my emails and I missed out this transaction otherwise I would have called ICICI and lodged complaint on same day.

I spoke to ICICI customer care and lodged complaint and they gave a reference number : SR[protected] and have asked to fill the Cardmember dispute form and send it by scanning the copy. I have also submitted my passport and itenary details as per their request.

I have blocked my card and I request them to find the person who is behind this fraud. They have asked around 45 to 60 days time to get this resolved. After two months i got an email saying that case is closed because of lack of information. I have contacted ICICI bank and raised the complaint by submitting all the documents again and i got similar closure email after 2 months.

I have spend so much time speaking to their customer care but it was never resolved. Due to this I have used my credit card for an amount of 10000 and did not pay the bill so that i thought to put pressure on them when they contact me.

Now i am getting notice from advocate to clear the payment. Here ICICI bank has to pay me 35500 and they are sending notices to me. Me being very well educated and aware of all the process and security related things with respect to banking, if i am in this situation I am scared to imagine what about the people who cant express such issues.

Its very shameful from ICICI bank to ignore my mails or reply to them by asking to submit the same set of documents which i have submitted numerous times.

I hope I get justice in this matter. Please feel free to reach me on my email: rajeshwar.[protected]@gmail.com.

Regards,
Rajeshwar