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[Resolved]  ICICI Bank — account frozen by icici

We have using icici bank for over a decade now. The account is in the name of my father and i'm joint account holder.

We have made numerous transactions since then and we have a icici securities linked to it as well.

For some odd reasons they have blocked and frozen the account which is used as a contingency by my parents, who are now retired and senior citizens.

From past 6 weeks bank employees are unable to de freeze the account even after providing various proofs and statement. Every time my parents have to run to the branch to answer there queries.

I do not see any written/ email communication regarding blocking of account.
This has caused severe issues for us a good amount is blocked by the bank.
I really can not understand how this can bubble up to be such a pain.
Complaint marked as Resolved Apr 8, 2018

Complaint Status


[Mar 08, 2018] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response Mar 08, 2018 Dear Punit.Chauhan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4tytj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments  2 CommentsShareTweet

Comments

Poadec charge will be deducted 2 times in a week why ? Please refund my money back

ICICI Bank Customer Care's response, Mar 9, 2018
Verified Support
Dear Rao Saif Ali,

We regret any inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
When contacted the above icici customer service as they have replied above.
I was told to visit branch.
I wish your customer support would have been more helpful.

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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    58%
    Complaints
    18715
    Pending
    2654
    Resolved
    9717
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    +91 22 2653 1414
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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