[Resolved]  ICICI Bank — amount debited but cash not received from atm

Mar 13, 2018

Updated by Uttam PS ICICI Bank — amount debited but cash not received from atm

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Uttam PS on Mar 13, 2018 Mark as Resolved
Customer ID: [protected]

Hi,

My self Purushotham and I hold my account with ICICI bank - As i mentioned in the Subject I went to with draw my money to Federal Bank ATM with is located in Sarjapura Main road and address given below.
Bank: THE FEDERAL BANK LTD

Address: KODATHI GATE, ST. PATRICK ACADEMY CAMPUS, SARJAPUR ROAD, CARMELARAM P O, BANGALORE - 560 035

I choose to withdraw 10K, i got a text sms from ICICI stating amount debited and i am waiting for the cash it didn't come. i waited for few minutes and took security help ( The one who watches the ATM) he said this happens to many customers and you better inform your Bank. in fact i had money in my account but i didn't try again because this may happen again. Later i called ICICI Bank Help line and explained the situation - they said it takes 7 working days, i said this is too high please try to prioritize since we are in Digital world. they said Max 7 working days but actually it happens with in that. on the 4th or 5th working day i again called and the response was not great one lady took my call as an a escalation and she has script to follow being Floor Manager. I said i will escalate to CEO she says your wish. Finally i thought let me give a time till 7 working days which is today ( 13th March ) today i got first SMS at 12:44PM saying its still not completed and delay from the Federal Bank. and it would take 3 more working days. I quickly called ICICI help line again and one lady said yes it will take 3 more working days ( which means 7+3=10).. i said why and proceed on priority. i again got sms stating this will take 21 more working days. this is utter nonsense and one cannot play with my money ?? I logged in to ICICI portal and tried escalating to Nodal officer M Vinayak - the E mail process is not at all going through and getting failed every time. later i placed request in 1st level again and reference number as follows - SR[protected].

I HERE BY REQUEST GOVT AUTHORITIES TO HELP ME IN GETTING MY MONEY ...

ALSO I WOULD LIKE TO UNDERSTAND BELOW FROM ICICI

1) WHY IS THE DELAY IN GETTING MY MONEY BACK TO ME ?
2) WHY IS THE TAT IS SO HIGH ? AND FOR EVERY OTHER TRANSACTION BANK CHARGES ( WITHDRAWAL FROM OTHER ATM, DELAY IN REPAY ETC) - FOR THIS DELAY AND MISS IN TAT WHOM TO PENALIZE AND WHAT IS THE AMOUNT ?
3) I SUSPECT SOME PROCESS GAPS AND EVERY THING CORRECT SINCE ITS MISSED AND MISSING THE TAT'S - PLEASE EXPLAIN ???

if this is not solved by concerned bank- I will go legal

I CAN BE CONTACTED- [protected].

Reagrds
Purushotham