[Resolved] ICICI Bank — amount debited from icici account but not updated in du website

97mukul

from Delhi, Delhi

Address:	New Delhi, Delhi, 110070
Website:	ypay.icicibank.com/EazyPG?merchantid=186474&mandatory fields=vAHw9F5vbBmaNXHLUAQ82Q3pV9Jcr4pfI6r

Hi Team
i made a transaction of INR 3630 through icici net banking to pay my DU BA fees but transaction declined and amount is debited, when i called up to icici help desk delhi university [protected], they informed me refund will be done in month of october or november, i was just shocked i informed him due date is very near and i don't have more money in my account to pay fees he said i don;t care and talk to Delhi university this is what i got reply from him icici executive .
transaction id :-[protected]

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Oct 25, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5chh6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team