[Resolved] ICICI Bank — amount debited from saving bank account | |||
Amount was debited on 17th aug rs.29889.9 (7472.47 and 22417.43) and the Incident was reported at the same time with the sr no. Sr[protected] to bank to stop the transaction and police But case was closed just by saying that it is in favour of merchant as it is done by 3d secure transaction. Again i asked bank to investigate on it and then new sr no. Raised with sr[protected] but it is again closed by saying that it is not under their authority and i need to report to cyber cell. Was this information helpful? | |||
Oct 20, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Sep 19, 2018 ICICI Bank Customer Care's response Dear ruhee gupta, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team Sep 20, 2018 Updated by ruhee gupta Hi Sir, Would like to reiterate that i did not receive any OTP, did not disclose CVV, Pin etc also i know that these are and the incident reported within 2 mins after the transactions happened. Also would like to make you aware that as per RBI guidelines, RBI has capped the customer liability at Rs. 25000 if any unauthorised transaction reported within 7 working days and customdt cant be liable at all if they notify bank within 3 working days if the transaction. Enclosing screenshot for your reference.  | |||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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I have pay my credit card bill as on 7th Aug-18, but still 10th Aug'18, not open my credit limit, and I have already discussed your customer for this case regarding but, not proper response from you hand.
Plz do the needful.
regard
Rahul Savaliya
[protected]